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Customer Service - FAQs

Do you have a question about Here is a list of answers to some of our most popular queries: 


Who is is a fast growing South African company proudly providing you a wide variety of popular appliance brands and nationwide delivery. 

Where are you based?

Our head office is based in Johannesburg, Gauteng

Why should I buy from

Here are 5 good reasons:

  1. We are a 100% proudly South African company
  2. We deliver big and small appliances to any location within South Africa
  3. We only sell brand new products, still in their original boxes, complete with manufacturer's warranty - no second-hand goods or factory seconds
  4. We offer extensive, friendly customer support
  5. We offer the option for you to purchase appliances on credit

How can I Contact you?

  • Like us on Facebook
  • Follow us on Twitter: ApplianceSA
  • Subscribe to our newsletter by entering your details on our homepage
  • Pin with us on Pinterest 


Do you have a showroom where I can view your products?

No, we do not have showrooms or physical stores. Our aim is to help your find the right appliance without having to visit a physical store.

To help you choose the right product for your needs, we try to provide:

  • Product sizes and specifications
  • Explanations of special features
  • Extensive buying guides
  • Useful and entertaining blog articles
  • Product feedback and reviews from fellow South African customers

If you have a question about any of our products or how to buy online, you can always call us and speak to a real person on: 

I haven’t shopped online before? How do I shop online?

Follow this basic process:

  1. Browse freely through the site
  2. Select a product you like and add it your cart
  3. In your cart, you can ‘check out’ to buy the product
  4. Select your payment method
  5. Insert your payment details, address and contact details
  6. Receive an order confirmation email
  7. Track your order

Where are your products made?

We don't manufacture products ourselves at,za - we're a retailer of appliances from a variety of South African and international brands. Check out our brands page for more information.

Are your products factory seconds or second-hand? deals directly with manufacturers, so we will only sell brand new, in the box products with a full Manufacturer's Warranty. We sell no factory seconds or second-hand products.

When the item I want is out of stock what should I do?

Upon request, we can provide an approximate lead time for when the item will become available in our warehouse again. This varies by manufacturer and could be anything from a few days to several weeks.

This means that you have the option to order the product now and wait for it to arrive, whereupon it will be delivered to you straight away, or wait until the item is back in stock before making a purchase.

However, if you need an appliance urgently, we recommend choosing an alternative model. If an item is out of stock, our website will automatically provide a list of alternative appliances on the product page.

If your item is out of stock and you would like to wait, we'll communicate any changes to the product's estimated time of arrival as soon as these details are passed on to us by the manufacturers.


Do the products come with Manufacturer’s Warranties?

Yes, all of the products sold by come with a full Manufacturer's Warranty.

For more information, see our Warranty Information

What happens if I want to make a claim under the Manufacturer Warranty?

If a product breaks or experiences any other issue within the manufacturer's warranty period, you can contact the manufacturer to ask for service or spare parts. All you'll require is a copy of your Appliances Online invoice that you will be emailed to you.

The manufacturer will then arrange a suitable time for their local service agent to come out to assess and hopefully fix the problem. However, most small appliances have no "in-house" service so you may be required to take it to your nearest approved service agent.

Manufacturer contact details can be found on on our warranty's page on Appliances Online, or our team can put you in touch. 


What Payment options are available?

When buying a product on you may pay using Credit cards & debit cards - VISA, MasterCard, Instant EFT, or by saving your credit card details.

Do you have a credit Service?

Yes, you can buy products on credit by filling in the credit application form. You can also customise your payment period. For more information read our ‘how to buy on credit’ page 


How are your products delivered?

Once ordered, products are delivered fully packaged via our trusted courier service

Do you deliver to my area? delivers to any town or city within South Africa, please see the full list under the Shipping quote section of your cart

Can I specify a time of day for delivery?

Unfortunately, no.

We organise our delivery runs differently every morning, based on the number of orders in each area that day. To efficiently reach all of our customers, we're unable to deliver at predetermined times of day.

When will my order arrive?

You will receive an email estimating the time and date of your delivery. 

Don’t forget that you can also track your order using your order number. See our ‘track your order page’ 

How much is Delivery

Delivery is calculated according to the product’s dimensions and the location of delivery, please refer to our Delivery & Returns page for more detail.

What if I am not happy with my purchase or the appliance is faulty?

Inspect the interior and exterior of your good upon arrival! 

Damaged Shipments:

It is very important to inspect your product thoroughly before accepting and signing for it. Unlike smaller purchases, appliances are delicate and have many parts that are sensitive to rough handling. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. If there is damage refuse the delivery and make a note on the delivery receipt. The appliance will be replaced. Please note that shipping and handling fees are nonrefundable. 
Defective Merchandise:

Plug in your appliance ASAP to make sure it operates properly

It is important that you install your appliance as soon as you can to make sure it operates properly. If you receive an item that is defective upon delivery that is not due to shipping damages, please contact customer support within 48 hours of receipt . If your item is defective after the first use, please contact the manufacturer directly. Contact information for the manufacturer is included in the product information. always goes according to the manufacturer warranties and policies. 

Missing parts are covered within the first 30 days upon delivery receipt. Please contact the manufacturer directly to order any missing parts 

Product Does Not Meet Your Needs: 

ApplianceOnline does not refund products at this stage, unless they are faulty or damaged. .

All refunds will be issued when goods have arrived back to an warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.


Contact Us
Dunkeld West, Johannesburg, South Africa, 2196
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About Us

South Africa’s largest online Appliance store with the widest range of fridges, freezers, dishwashers, tumble dryers, washing machines, small appliances & more. Order now for door-to-door, nationwide delivery.

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