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ApplianceOnline.co.za
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Returns Policy

DELIVERY

What areas do you deliver to?

Our door-to-door delivery service covers the majority of urban areas in South Africa. The list of towns and cities are part of a drop down list in the Shipping area in your Cart and as part of the Checkout process.

How much does delivery cost?

Our delivery charge is calculated based on the product(s) you are purchasing and your delivery address. In your cart, you can get a shipping quote. By entering your town and based on the products in your cart, your shipping cost will be calculated. It is not essential to get a shipping quote in your cart, you will get a shipping quote by going through the checkout process as well. Our rates are very competitive and are directly from our courier company, MDS Collivery. As our products are shipped from Gauteng, our Gauteng customers as well as other major cities will receive the best prices. We do not add a markup on the shipping cost, we want you to receive the product at your doorstep for the cheapest possible price. We also do not offer free shipping, as we believe there is no such thing as ‘free’ delivery – if free shipping is offered by a company be aware that the cost of shipping is most likely incorporated into the product price. By offering delivery the way we do, no client is disadvantaged and the delivery charge is merely passed onto you, based on where you live. Please note that shipping is priced according to the town you live in and the volumetric size of the products purchased. For a full list of the towns serviced in South Africa please refer to the Shipping Quote tool in your cart. At the moment, ApplianceOnline.co.za does only delivery within the boundaries of South Africa. We are looking to expand to the rest of SADC soon!

How will I know when my order will be delivered?

Once your order is ready to be delivered, you will receive an email with the delivery details. You will be able to track your delivery using the tracking code provided on your invoice. You will be notified via email as to when your package is on its way for delivery. This way you can make sure someone is home when you have been told the package is scheduled to arrive. You are required to ensure that you or an authorised person shall be in attendance at the delivery address and that appropriate access will be made available. Any person other than yourself who receives your goods at the delivery address is conclusively presumed to be authorised to accept delivery on your behalf. Any such person must sign and print his/her name on a POD. Should no-one be in attendance at the time of delivery, the driver will retain the goods and you will get an email to inform you of the delivery failure and a phone call from the MDS, Collivery to set a second delivery time and day.

What will I receive upon delivery?

On delivery of the goods to the specified delivery address, you will receive your goods and copy of the waybill. Please see your accounts for your order details.

Order includes different brands?

If your order includes different brands you are will receive each different product as a separate delivery, at different times and/or different days.

Can I choose a specific time when my package will be delivered?

Unfortunately, we are unable to schedule deliveries at requested times of day. This allows our drivers to plan delivery runs that most efficiently reach all our customers.

Change of delivery details

If you need to change a delivery date or the delivery address, please contact our Customer Service Team at least 48 hours before the scheduled delivery date.

RETURNS

Inspect the interior and exterior of your good upon arrival!

Damaged Shipments

It is very important to inspect your product thoroughly before accepting and signing for it. Unlike smaller purchases, appliances are delicate and have many parts that are sensitive to rough handling. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. If there is damage refuse the delivery and make a note on the delivery receipt. The appliance will be replaced. Please note that shipping and handling fees are nonrefundable. After products have been signed for, you accept that the product does not have transportation damage, you may therefore not return the product for transportation damage at a later stage. 

Defective Merchandise 

Plug in your appliance ASAP to make sure it operates properly

It is important that you install your appliance as soon as you can to make sure it operates properly. If you receive an item that is defective or damaged upon delivery that is not due to shipping damages, please contact customer support within as soon as possible , within 7 days of receiving the item.

When returning a purchase, please make sure it is unused and in the original packaging. Also enclose any free gifts you may have received with it.

Please note that returns after the 7 day period will only be possible for damages/ faults covered under the specific warranty by the Brand for that product. If your item is defective after the first use, please contact the manufacturer directly. ApplianceOnline.co.za always goes according to the manufacturer warranties and policies. 

For warranty enquiries please refer to our warranty section for the different brand’s warranty contact details.

How do I return a purchase?

Please send an email to: help@applianceonline.co.za within 7 days of receiving the item. Information to include in the email:

All emails: Please stipulate your ORDER NUMBER

For cosmetic damages (scratched, dents etc): Please send us a photograph of the damage and attach to the email

For faults: Please give a detailed description, please note that even though we may accept your return, the supplier has the right to test the product before refunding the product and if no faults are found the item may be returned to you.

Product Does Not Meet Your Needs 

We are unable to accept return of any goods if they are not defective or damaged

By using our site, you agree to the above terms of our returns policy.

Contact Us

Help@ApplianceOnline.co.za
Info@ApplianceOnline.co.za
Dunkeld West, Johannesburg, South Africa, 2196
Live Chat Now(Bottom Left)
Frequently Asked Questions

About Us

South Africa’s largest online Appliance store with the widest range of fridges, freezers, dishwashers, tumble dryers, washing machines, small appliances & more. Order now for door-to-door, nationwide delivery.

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